@zain: Not really. It's not that my package didn't arrive when it was supposed to. That's only a minor inconvenience, and complaining about that, true, would be overdramatic. However, my true complaint is with UPS customer service (or lack thereof) and their seemingly complete inability to have any effective control over their own employees.
Now, perhaps my wording goes at bit over the top, but it's the result of the sum total of all my frustration. It it nothing less than insanity that huge corporations run their businesses with virtually no internal oversite, commitment to quality or concept of customer service. They survive and thrive solely on the basis that their customers generally have little choice but to do business with them. I've seen the same behavior from Wal-Mart, Verizon, AT&T;, and so on. And, we, the people who line their pockets with money have no recourse or avenue for our dissatisfaction. The only thing that could effectively remind them that the customer is what matters is for their customers to unitedly turn away, but they've all positioned themselves such that that would never and probably could never occur.
The result is that all you can do is take it with a smile, so no, I don't think it's overdramatic to say that I feel a little sore in the posterial region.
Treyvoni Fox
· 1 year ago
Speaking as a former UPS employee, you are completely right. Drivers are not required to deliver all the packages. As union employees, they work their shifts and leave what wasn't done for the next day/shift. I happened to work for a hub, thus it was open 24/5 (I worked the night shift no less...unloading semis and sorting packages by destination.) However, local outbound stations, your 'local' UPS delivery places, don't generally have night shifts and close about 10 pm.
That they claimed a first delivery is troubling. I would definitely report that to UPS if I were you. The driver should be written up for that. Although note that being written up is basically a slap on the wrist with words! Ha!
kenneth Elsey
· 7 months ago
Wow, Sounds word to word what I have now experienced three time. First time the driver claimed he/she could not deliver over safety concerns. I live across the street from our police station. We ended up driving 30 miles when gas was 4.35 a gallon. cost to us including original shipping and handling, 21.00 dollars on a 7.00 item.Second time, Hub pulled package back claiming security issue? Material is educational material for our homeschooled daughter. This time they did deliver the next day. Third time is yesterday/today. The driver claimed that no one was available to sign for package. My wife was frying chicken in the kitchen with the door open to eliminate smoke at the exact time the driver claimed no one at home, 6:10pm Once again the run around with the customer Disservice department at ups. I think that i will be filing a complaint with BBB and with whoever regulates Parcel deliveries in the USA. We're just not going to take it anymore.
wguru
· 4 months ago
UPS is w/o a doubt the worst so called delivery service I have ever literally been forced to use. I have records going back nearly a decade where UPS feigns 'attempt delivery failed' and in every case, I was at home. UPS Customer Dis-Service is exactly what they provide. Just now again for the countless time (after I had no choice but to ship per my online supplier's carrier which 90% of the time, buyers are dis-afforded USPS shipping) UPS online tracking 'says' July 7, 8 & 9 attempt deliveries were made and that regardless that I was home all three days and moreover, my day time open-gated community's office (who routinely accepts carrier parcels for us) says no UPS delivery attempts were made, not to mention no such sticky notices were ever posted. I have plenty of evidence to support a class action lawsuit, but it seems no attorney's have the resources to wait out big business's litigation stall practices.
All Comments
Now, perhaps my wording goes at bit over the top, but it's the result of the sum total of all my frustration. It it nothing less than insanity that huge corporations run their businesses with virtually no internal oversite, commitment to quality or concept of customer service. They survive and thrive solely on the basis that their customers generally have little choice but to do business with them. I've seen the same behavior from Wal-Mart, Verizon, AT&T;, and so on. And, we, the people who line their pockets with money have no recourse or avenue for our dissatisfaction. The only thing that could effectively remind them that the customer is what matters is for their customers to unitedly turn away, but they've all positioned themselves such that that would never and probably could never occur.
The result is that all you can do is take it with a smile, so no, I don't think it's overdramatic to say that I feel a little sore in the posterial region.
That they claimed a first delivery is troubling. I would definitely report that to UPS if I were you. The driver should be written up for that. Although note that being written up is basically a slap on the wrist with words! Ha!